Refund rules for our digital products vary by product type. This page summarises when you can get a refund and how a request proceeds; the binding text is the Refund and Cancellation Policy.
Refunds by product type
| Product | Refund rule |
|---|---|
| TEBHOS Pro (monthly/yearly) | Can be requested within 5 days of purchase |
| Business Class (monthly/yearly) | Can be requested within 5 days of purchase |
| Pro gift | Can be requested within 5 days if the gift has not been redeemed |
| Server Boost | Non-refundable |
| Shop items (nameplates, decorations, bundles) | Non-refundable |
Every request is reviewed individually; requests made within the 5-day window are approved unless there are signs of excessive use or abuse. Repeated refund requests for the same product may not be accepted.
Why are some products non-refundable?
Server Boosts, shop items and redeemed gifts are digital content applied to your account or server the moment payment completes. When confirming the purchase you accept that access to the content is granted immediately and that the right of withdrawal therefore lapses; this is the general rule for digital content in distance contracts and is set out in the Terms of Service.
Cancelling a subscription is not a refund
You can cancel Pro and Business Class subscriptions at any time; cancellation takes effect at the end of the period and no partial refund is made for the remaining time — you keep using the perks until the period ends. Details are in cancelling the subscription.
How to request a refund
- From the email address registered to your account, email [email protected] with “Refund request” in the subject line.
- Include: the product purchased, the purchase date, the order number from the Polar receipt (found in your email) and a short reason.
- We reply within 48 hours. Approved refunds are made through Polar, which processed the payment, to the original payment method; depending on your bank, it usually takes a few business days for the amount to appear on your card.
When a refund is approved, the product is removed from your account (Pro ends, the boost is withdrawn, the gift code becomes invalid).
Wrong or duplicate charges
If you were charged twice for the same product or see a transaction you do not recognise, write to us right away regardless of the 5-day window; see Unauthorised charges.