Copyright and intellectual property complaints policy

TEBHOS respects the intellectual property rights of others, and expects everyone using the service to do the same.

If you believe that content on TEBHOS infringes your copyright or other intellectual property rights, you can notify us by emailing [email protected]. We review complaints in accordance with applicable law, primarily the Turkish Law on Intellectual and Artistic Works (Law No. 5846). The contractual basis for the process is in the content section of the Terms of Service.

How to submit a complaint

Include the following:

a description of the copyrighted work or other intellectual property right you believe has been infringed
the exact location of the material on TEBHOS, including any relevant message links, channel or user details, or other information that lets us identify the content
an explanation of why you believe the material infringes your rights or is otherwise unlawful
your full name, your email address, and any additional contact details you wish to provide
a statement confirming that you have a good-faith belief that the use of the material is not authorised by the rights holder, its agent, or the law
a statement confirming that the information in your complaint is accurate and complete and that you are the rights holder or are authorised to act on the rights holder's behalf

If your complaint does not include enough information for us to identify the content or assess the claim, we may not be able to process it; we will ask for more information, which prolongs the process.

How we review complaints

If a complaint includes enough information, we may take one or more of the following steps, depending on the case: remove the content, disable access to it, limit its visibility, suspend relevant account features, or suspend or terminate the account of the user responsible for the content.

When we act, we inform the affected user and provide a statement of reasons: the content acted on and the rule or legal ground relied on, so the user can decide whether to appeal. We do not forward your email address, signature, or other direct contact details to the affected user unless the law requires it.

If you provide contact details, we may also tell you the outcome of your complaint, subject to legal, privacy, and security limits.

Appeals and complaints about decisions (counter-notices)

If you believe your content was removed or restricted in error, or by mistake or misidentification, you can challenge that decision.

An appeal should identify the content affected (and, where possible, its location before removal or restriction), explain why you believe the decision was incorrect, and give your full name and email address. Send the appeal to [email protected] from the email address registered to your account.

We review appeals promptly, carefully, and fairly; decisions are reviewed by a human and are not left to automated systems alone. Depending on the law that applies, you may also have further rights, including the right to pursue the matter through courts or other dispute resolution routes.

Misuse of the reporting process

You must not knowingly submit false, misleading, malicious, or duplicative complaints. You must not ask others to submit duplicate reports about the same content where a complaint has already been made on your behalf.

Misuse of TEBHOS's reporting or complaints procedures may result in rejection of the report, and may lead to action against the relevant account, including suspension where appropriate.

Repeat infringement

We may suspend or terminate the accounts of users who repeatedly infringe copyright or other intellectual property rights. When deciding, we may consider the nature, seriousness, frequency, and circumstances of the alleged infringements, together with any legal obligations that apply to us.

Other rights and remedies

Nothing in this policy limits any rights or remedies available under applicable law. We may preserve relevant information and cooperate with competent authorities, courts, or other lawful processes when the law requires or allows it.

Contact

Submit copyright and intellectual property complaints by email to [email protected].