Terms of Service

Note: The Turkish version of this document is legally binding; this English translation is provided for convenience only. If the two versions conflict, the Turkish text prevails.

The short version: These terms are the agreement between you and TEBHOS. Your content belongs to you; the licence you grant us exists only so the service can work — your content is never sold for advertising, never used to train AI, and never profiled. The TEBHOS Pro subscription renews automatically and you can cancel at any time; your statutory consumer rights (including the right of withdrawal) always remain intact. If we restrict your account we tell you why and show you how to appeal. We announce important changes at least 30 days in advance. This summary is for convenience; the full terms below are what binds you.

Definitions

"Service" means the TEBHOS applications (web and desktop), APIs, related websites and domains, and all other software and features offered by TEBHOS.

"User Content" means any data, text, messages, media, files, servers, reactions and metadata that you or other users submit, upload, store or display on the Service.

"TEBHOS Pro" is our optional paid subscription offering additional features and higher limits.

"Server" means a community space created on TEBHOS where users can communicate.

"Server Owner" means the user who creates or manages a Server and who is responsible for setting and enforcing its own rules, subject to these terms and the Community Guidelines.

"Account" means a TEBHOS user account associated with an email address.

"Minimum Age" is the lowest age required to use TEBHOS: 13.

1. Agreement and eligibility

The short version: By creating an account you accept these terms, the Privacy Policy and the Community Guidelines. You must be at least 13 to use TEBHOS; if you are under 18 your parent or guardian must consent.

1.1 Accepting the terms

By creating an account or using TEBHOS you are deemed to accept these terms, the Privacy Policy and the Community Guidelines. If you do not accept them, do not use TEBHOS.

Where these terms conflict with mandatory provisions of law, the law prevails. Where these terms conflict with the Privacy Policy regarding the processing of personal data, the Privacy Policy prevails to the extent of the conflict.

1.2 Who can use TEBHOS

To use the Service you must have reached the Minimum Age of 13. The date of birth you declare at registration is used for this check; we close accounts that we determine belong to anyone under 13.

Minor users. If you are at least 13 but under 18, your parent or guardian must review and accept these terms on your behalf before you use TEBHOS. If you allow a child to use your account, you accept that you are their parent/guardian and are responsible for the activity on the account.

You may not use the Service if: the law where you live prohibits your use, or your account was previously closed by us for violating these terms (unless we have permitted your return in writing).

1.3 Consumer use

These terms govern your use of TEBHOS as a consumer for personal and community purposes. Nothing in these terms narrows any right you hold under mandatory consumer-protection legislation (including Turkish Law No. 6502 on Consumer Protection).

2. Your account

The short version: Your account's security is in your hands: use a strong password and never share your sign-in details. If you notice unauthorised access, write to us immediately.

Most TEBHOS features require an account. You are responsible for keeping your sign-in details confidential, for the activity that happens under your account (except where the law says otherwise), and for keeping your registration details accurate and up to date.

If you notice unauthorised access to your account, report it to [email protected] as soon as possible. We recommend using a strong, unique password and enabling two-factor authentication (2FA) where offered.

Nothing in this section affects your rights under mandatory law regarding unauthorised transactions or security incidents.

3. Using TEBHOS

The short version: TEBHOS is a communication and community service. Follow the law and the Community Guidelines, and do not harm others. We do our best to keep the service running, but we make no SLA commitment; do not use TEBHOS in life-critical systems.

3.1 What you can do

You can send and receive messages, files and media; create, manage and join Servers; use voice and video calls and live stage rooms; and subscribe to TEBHOS Pro. Your use must comply with these terms, the Community Guidelines and applicable law.

3.2 What you cannot do

You may not use the Service to:

violate any applicable law or regulation
violate the Community Guidelines
encourage, glorify or direct harm to yourself or others
threaten, harass or bully other users
infringe others' intellectual-property or other rights
distribute malware, viruses or harmful code
conduct cyberattacks or gain unauthorised access
impersonate any person, institution or organisation
bypass or disable security features or access controls
abuse the resources we offer for free (see Section 5)

3.3 Service changes and availability

The Service is provided without a service-level agreement (SLA). Interruptions, glitches and performance issues can occur. Features may be added, changed or removed; where reasonable, we give notice of significant changes by email, in-app notice or release notes. Access may be temporarily limited for maintenance, security, legal or technical reasons.

If paid features change. For changes that materially and adversely affect paid features you purchased, your additional rights under consumer legislation (including refunds) remain intact and are applied in full.

3.4 No safety-critical use

TEBHOS is a general-purpose communication and community service. It is not designed or supported for any use where interruption, delay, error or a security issue could lead to death, injury, physical or environmental damage, or the disruption of essential services.

You may not use the Service — or allow others to use it — as a primary, backup or failover system in:

military or defence operations
emergency, first-response or public-safety coordination
health, clinical or life-support decisions
energy, water, transport and similar critical infrastructure or essential public services

4. Your content

The short version: Your content is yours. The licence you grant us exists only so the service can work, and it is limited to that purpose. We never use your content to train AI, never sell it for advertising, never profile you with it. Deleted content is removed from active systems; it may remain in encrypted backups for at most 30 days.

4.1 Your content stays yours

You retain ownership of all User Content you create and share on the Service; we claim no rights over your content. You are responsible for ensuring you are entitled to share the content you post and to grant the licence below.

4.2 The licence you grant us, and its limits

We need your content only so the features you use can work. By sharing User Content on the Service you grant TEBHOS a limited, worldwide, non-exclusive, royalty-free licence solely to carry out the actions you and other users take on the Service. This licence covers:

Delivering your content to its recipients. When you send a message or file, it is reproduced, transmitted, cached and displayed so it can reach the people you chose.
Showing your content where you put it. When you set your avatar or post in a channel, your content is hosted and displayed in the context you chose.
Applying the technical processing a feature requires. Media may be compressed, re-encoded or resized so it can be displayed across devices and network conditions (for example generating a thumbnail for a video).
Operating the infrastructure on your behalf. These rights are sublicensed to our hosting and infrastructure providers (see the Privacy Policy) only so they can help perform the functions above; our contracts prohibit providers from using your content for their own purposes.

The licence is purpose-limited: it exists only so the Service can operate as directed by you and other users, and it grants no independent right of use beyond that.

4.3 What we will never do

The following uses fall outside the licence above and outside these terms entirely. We will never use your content to:

train, fine-tune or evaluate artificial-intelligence or machine-learning models
sell, license or share it with third parties for advertising, marketing, analytics or any purpose not directly required to provide a feature you use
target advertising or build behavioural profiles
mine, analyse or aggregate it for our own commercial interest beyond operating the Service
display it outside the context you chose, or feature it in marketing without your separate, explicit consent

Beyond this scope, your User Content may be disclosed only where a valid legal obligation, court order or applicable law requires it (with notice to you where legally possible), or as described in the Privacy Policy.

4.4 Revoking the licence

You can revoke the licence for a given piece of content at any time by deleting it from the Service. Deletion and retention periods are described in Section 4.5 and the Privacy Policy; deleted content is not used for any purpose while it remains in backups.

4.5 Content deletion and retention

When you delete User Content it is removed from our active systems within a reasonable time. Deleted records may remain in encrypted database backups for at most 30 days. Media attachments are not included in our database backups; once removed from active storage they are permanently deleted.

Attachments may expire over time based on factors such as file size and age. For details, see the help article on attachment expiry.

If you plan to delete messages or your account, first download any attachments or other content you want to keep. For export details, see the help article on exporting your account data.

Where we have a legal obligation (for example tax law or evidence preservation), certain information may be retained after you delete content or close your account; such data is handled in accordance with the Privacy Policy.

4.6 Copyright infringement

If you believe content on TEBHOS infringes your copyright, write to [email protected]. Include in your notice:

a description of the work you own (or act on behalf of)
the location on TEBHOS of the content you believe infringes (message link, channel or user details)
your good-faith statement that the use is not authorised by the rights holder or by law
your statement that the information in your notice is accurate and that you are the rights holder or authorised to act on their behalf

We may remove or disable access to the content at issue and will inform the user who posted it. Repeat infringement can lead to account closure.

5. Fair use and service integrity

The short version: Free resources exist for chat and communities — not as unlimited disk space or attack infrastructure.

5.1 Fair use of free services

Enforcement action may be taken where:

TEBHOS is used primarily as unlimited cloud storage
excessive data or unusual load negatively affects other users
malware or unlawful content is distributed
our infrastructure is used for command-and-control of harmful systems
deliberate load/stress testing is performed against our infrastructure without our written permission

This policy targets abuse that harms TEBHOS and its users — not good-faith, intended use.

5.2 Service integrity

We monitor for and act against: automated spam and bulk messaging; unauthorised large-scale data scraping; metric or engagement manipulation; coordinated inauthentic behaviour; server raids and mass harassment; and attempts to bypass security, moderation or rate-limiting systems.

Violations can result in content removal, feature restrictions, or suspension or closure of your account. Depending on severity and risk, prior warning may not be given.

6. Paid services and subscriptions

The short version: TEBHOS Pro costs ₺289.99/month or ₺2,783.88/year. Payments are collected through Polar as merchant of record; your card details never reach us. The subscription renews automatically; you can cancel at any time. Your 14-day right of withdrawal and all statutory consumer rights remain intact.

6.1 Payment provider: Polar

TEBHOS purchases are billed through our payment provider Polar (polar.sh). Polar acts as the merchant of record for these sales: Polar collects your payment, issues the sales document and collects any applicable taxes. Your card details never reach TEBHOS servers at any stage; from Polar we receive only what is needed to record and manage the purchase (transaction status, product and timing information).

By providing a payment method you authorise charges to it for the services you purchase, including recurring subscription fees.

6.2 TEBHOS Pro

TEBHOS Pro is a digital subscription service offering higher limits and additional personalisation; performance begins the moment the purchase completes and the subscription is applied to your account. Current prices: ₺289.99/month or ₺2,783.88/year. One-time purchases (gifted Pro, server boosts and shop items) may also be offered. Features and limits are described on the Premium page and may change over time, subject to the protections in Section 3.3.

Automatic renewal. Your TEBHOS Pro subscription renews automatically at the end of each billing period unless you cancel, and the fee is charged to your saved payment method.

Cancellation. You can cancel your subscription at any time:

To stop renewal: use the subscription-management link in Polar's purchase-confirmation email, or write to [email protected]. Your Pro access continues until the end of the current period and no charge is made for the next period.
In-app cancellation: the "Cancel subscription" action inside the app takes effect immediately: Pro features switch off right away and no automatic refund is made for the remaining days of the period (the confirmation screen states this clearly). You can request a refund for the remaining time via [email protected]; requests are assessed under Section 6.4.

Price changes. Subscription prices may change from time to time. A price change is announced before it takes effect and notified to you before your next renewal; if you do not accept it you can cancel at the end of the period.

6.3 Right of withdrawal (Distance Contracts Regulation)

As a consumer, under the Turkish Distance Contracts Regulation you have the right to withdraw within 14 days of purchase without giving any reason.

TEBHOS Pro is a digital service performed instantly in an electronic environment and applied to your account immediately. Under Article 15 of the Regulation, the right of withdrawal cannot be exercised for such services whose performance began with your approval and was completed instantly; at purchase you are informed that performance starts immediately and that this approval means losing the right of withdrawal.

If you did not give this approval, or the service was not applied to your account, you can exercise your right of withdrawal within the 14-day period by writing to [email protected]. The price is refunded within 14 days of your notice, using the payment method you used.

6.4 Refund policy

Alongside the right of withdrawal we apply a reasonable refund policy: if you write to [email protected] within 14 days of purchase, we assess refund requests for unused, mistakenly purchased or defective (not working as promised) services in good faith and with regard to the circumstances. As there is no separate self-service refund tool in the app, refunds are handled via support email, and approved refunds are made through Polar to the payment method you used.

Nothing in this section limits your rights under mandatory consumer legislation regarding defective services, refunds or anything else.

6.5 Failed payments

If a payment cannot be collected, our payment provider retries a reasonable number of times. Until payment completes, Pro features may be suspended or your account may be downgraded to the free plan. We are not responsible for fees your bank applies for failed payments or chargebacks.

6.6 Chargebacks and payment disputes

If you believe there is a billing error or an unauthorised charge, write to [email protected] first; in most cases this is the fastest resolution. Your right to dispute through your bank of course remains. When a chargeback notice reaches us, paid features on the account may be temporarily switched off during the review and additional information may be requested. Bad-faith or fraudulent chargebacks may lead to enforcement action.

7. Privacy and data protection

How we process your personal data is described in the Privacy Policy. In outline:

your personal data is never sold, rented or traded
no AI model is trained on your content
TEBHOS currently has no end-to-end encryption; data is protected with strong encryption in transit and at rest
data collection is kept to what is necessary
all your rights under Turkish Law No. 6698 (KVKK) — including access, correction, deletion and objection — remain intact

Where these terms conflict with the Privacy Policy regarding personal data, the Privacy Policy prevails.

8. Third-party services

TEBHOS relies on third-party services for hosting, payments, email and security; they are listed in the Privacy Policy. Third-party services have their own terms and privacy policies; we are not responsible for their content, availability or practices.

9. Account closure

The short version: You can delete your account from the app at any time; there is a 14-day grace period. If we restrict or close an account, we state the reason and show you how to appeal. Inactive accounts are not deleted automatically today; if that changes, we will give at least 30 days' notice.

9.1 Deleting your account

You can delete your account at any time from inside the app (User Settings → account section). A 14-day grace period starts with the deletion request; if you sign in again within this period, the deletion is cancelled. At the end of the period your account is removed from our systems; remaining records are subject to the backup cycle (at most 30 days) described in the Privacy Policy. If you cannot access the app, you can request deletion by writing to [email protected] from the email address registered to your account.

Messages you sent to Servers may remain visible to other users after your account closes, unless you delete them.

9.2 Suspension and closure by us

We may suspend or close your account, or restrict your access to the Service, where:

these terms or the Community Guidelines are violated
the account is used for unlawful activity
the Service is abused through spam, fraud or other bad-faith behaviour
bad-faith chargebacks or payment abuse occur
security, service integrity or a legal obligation requires it

Statement of reasons. When your content is restricted, your features are suspended or your account is closed, we clearly state the rule relied on, the facts considered and how to appeal. Exceptions apply where the violation is severe, poses an urgent risk, or where notice is legally prohibited.

Appeal. If you believe an enforcement decision is wrong, you can appeal by writing to [email protected] from the email address registered to your account, following the appeal process in the Community Guidelines.

9.3 Inactive accounts

Inactive accounts (no sign-in for a long time) are not deleted automatically today. We have a mechanism built for such cleanup, but it is deliberately kept switched off and deletes no accounts today.

If this policy changes in the future and automatic deletion of inactive accounts is enabled, it will be done with these safeguards:

only accounts with no activity for at least 2 years are in scope,
before deletion, a warning is sent to the email registered to your account and you get at least 30 days to sign in; if you sign in, nothing happens to your account,
the change is announced at least 30 days before taking effect and recorded in the Changelog.

10. Disclaimers and limitation of liability

The short version: TEBHOS is provided "as is"; we cannot guarantee one-hundred-per-cent uptime. But we do not dodge responsibility for our own fault: intent and gross negligence are never excluded, and your consumer rights always remain intact.

10.1 Service quality

TEBHOS is developed with care; however, the Service is provided "as is" and "as available". To the maximum extent permitted by law, no express or implied warranty is given as to uninterrupted operation, freedom from errors, or fitness for a particular purpose. One-hundred-per-cent availability, flawlessness, or that every piece of content sent will always be delivered or stored, cannot be guaranteed.

What this disclaimer does not cover. This section does not remove our responsibility for problems caused by our own fault; it does not affect mandatory consumer-protection provisions; and it does not excuse our own negligence or any failure to perform obligations we have taken on under these terms.

10.2 Limit of liability

To the maximum extent permitted by law, TEBHOS is not liable for indirect, incidental or consequential damages (including loss of profit, data or reputation) arising from use of, or inability to use, the Service. Where we are liable, our total liability is limited to the total amount you paid TEBHOS in the 12 months before the event giving rise to the claim.

What we never exclude. Nothing in these terms limits or excludes liability arising from our intent or gross negligence, death or personal injury caused by our negligence, or any other liability that cannot be limited under mandatory provisions. Your rights as a consumer under mandatory legislation remain intact.

10.3 Your responsibility

If a third party brings a claim against TEBHOS because of your use of the Service or your User Content (for example an alleged copyright infringement), you agree to cooperate with us in resolving the claim and, to the extent permitted by law, to bear the reasonable damages and costs directly caused by your actions. This section does not apply where the claim arises from our own violation, negligence or intent; mandatory provisions limiting such clauses against consumers remain intact.

11. Disputes and governing law

The short version: Write to us first — most problems are solved by talking. Disputes are governed by Turkish law; the İstanbul Anadolu courts have jurisdiction. Your rights to apply to Consumer Arbitration Committees and to the consumer court where you live remain intact.

Amicable resolution first. If you have a problem or dispute, write to [email protected] first; we will try to resolve it in good faith within 30 days.

Governing law. Subject to mandatory provisions, these terms and disputes arising from the Service are governed by the law of the Republic of Türkiye.

Competent forum. The İstanbul Anadolu Courts and Enforcement Offices have jurisdiction over disputes.

Your consumer rights. For consumer transactions, your right to apply to the Consumer Arbitration Committees (within the monetary limits in the legislation) and to the consumer courts remains intact. You may apply to the committee where you live or where the transaction took place. Nothing in these terms limits these rights.

12. Changes to these terms

These terms may be updated to reflect changes in the Service, in legislation or in our business practices.

Important changes are announced at least 30 days in advance by email, in-app notice or an announcement on our website. Updated terms are published with their effective date and recorded in the Changelog.

You can review the text before important changes take effect; if you do not accept them, you can delete your account. Continuing to use the Service after the effective date means you accept the updated terms.

13. Account communication and verification

Send account-related correspondence from the email address registered to your account; this is our primary way of verifying your identity. If you have lost access to your registered email, additional verification may be required and account recovery may not always be possible.

TEBHOS will never ask you by email for your password, card number or similar sensitive security information. Our official domains are listed on the Company Information page. If you receive a suspicious message claiming to be from TEBHOS, do not click links or provide information; write directly to [email protected].

14. General provisions

Severability. If any provision of these terms is found invalid or unenforceable, it is deemed modified to the minimum extent needed to make it enforceable (or removed if that is not possible), and the remaining provisions stay in force.

Entire agreement. These terms, together with the Privacy Policy and the Community Guidelines, form the entire agreement between you and us regarding the Service.

No waiver. Our not enforcing a right or provision does not mean we waive it.

Assignment. You may not transfer your rights and obligations without our written permission. We may transfer ours as part of a merger, acquisition or asset sale, provided the transferee is bound by these terms.

Force majeure. Neither party is responsible for failing to perform its obligations (except payment) due to causes beyond its reasonable control, such as natural disasters, epidemics, war, acts of public authorities, or power or communication outages.

Electronic communication. By creating an account you agree to receive, electronically, the transactional and security messages needed to operate the Service (sign-in alerts, password resets, payment confirmations), administrative notices, and announcements of important changes to these terms. Marketing messages are separate; they are sent only where the law permits or you have consented, and you can opt out at any time.

Language. These terms are written in Turkish. This English translation is provided for convenience; the Turkish version is legally binding.

15. Contact

These terms are between you and TEBHOS. Up-to-date information about TEBHOS is on the Company Information page.

Support and all requests: [email protected]